Rail companies are failing in their duty to inform passengers of their right to a refund, with 75 per cent of those held up for more than an hour not informed of their eligibility for one, according to new research.
The finding comes in a report from consumer magazine Which?, based on a survey of over 7,300 travellers, 29 per cent of whom said they had suffered a delay when they last travelled. A delay of more than an hour entitles a passenger to a partial refund.
Busy commuter routes in London and the South East were found to be the most likely to experience delays.
Percentage of passengers who experienced a delay on their last journey:
1 Southern 39%
2= Thameslink & Great Northern / First Capital Connect 33%