The most delayed trains in Britain

Rail companies are failing in their duty to inform passengers of their right to a refund, with 75 per cent of those held up for more than an hour not informed of their eligibility for one, according to new research.

The finding comes in a report from consumer magazine Which?, based on a survey of over 7,300 travellers, 29 per cent of whom said they had suffered a delay when they last travelled. A delay of more than an hour entitles a passenger to a partial refund.

Busy commuter routes in London and the South East were found to be the most likely to experience delays.

Percentage of passengers who experienced a delay on their last journey:

1 Southern 39%

2= Thameslink & Great Northern / First Capital Connect 33%

2= Southeastern 33%

2= First Great Western 33%

5= First TransPennine Express 30%

5= Greater Anglia 30%

7= CrossCountry 29%

7= London Overground 29%

7= London Midland 29%

10= Northern Rail 28%

10= Chiltern Railways 28%

10= South West Trains 28%

13 Arriva Trains Wales 26%

14 East Midlands Trains 25%

15= East Coast 23%

15= Virgin Trains 23%

17 ScotRail 19%

18 Grand Central 17%

19= First Hull Trains 15%

19= Merseyrail 15%

21 c2c 14%

More: The ten worst excuses for public transport delays