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Indy100 Staff
May 13, 2015

From line faults to billing errors, many of us have been left fuming by a phone or broadband provider at some point.
A report released by the communications regulator Ofcom lists the providers which receive the most complaints:
Complaints about landline services (per 1,000 customers):
1. EE (0.33)
2. Plusnet (0.25)
3. TalkTalk (0.24)
4. Post Office (0.23)
5. BT (0.15)
6. Sky (0.07)
7. Virgin Media (0.06)
Industry average: 0.14
Complaints about fixed broadband providers (per 1,000 customers):
1. EE (0.42)
2. BT (0.28)
3. TalkTalk (0.23)
4. Plusnet (0.22)
5. = Sky (0.06)
5. = Virgin Media (0.06)
Industry average: 0.16
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