Woman claims she was refused service at Dunkin’ because she’s deaf in viral TikTok

Woman claims she was refused service at Dunkin’ because she’s deaf in viral TikTok

A woman has shared an emotional video where she claims she was refused service at a Dunkin’ because she is deaf.

As she sat in her car crying, TikToker Shannon Heroux (@shannon_heroux) tearfully explained how an employee and managed at the chain in California were refused to accommodate her needs one afternoon.

“I didn’t know how to process it, I was confused. I couldn’t hear anything,” she said. “I couldn’t hear. I wear a cochlear implant but I wasn’t wearing it at that time.”

Wiping a tear away, Shannon added: “I’ve never been refused service before. It hurts. It hurts really bad.”


I was refused service at a Dunkin Donuts because I’m deaf. I want to spread awareness on how this is not okay. Part one of the video. 💔

In order for her to understand what the employee was saying, Shannon needed the Dunkin’ worker to take off their mask she could see their lips in order to be able to lipread and understanding what they are saying.

For deaf people, one of their preferred or only methods of communication is lip reading.

But when Shannon explained this to the employee and said she couldn’t understand her but despite this, she claims the woman “didn’t take her mask off” and instead went to the manager.

“I could just tell by his [manager’s] body language, his face, he was going off,” the TikToker said. When he came over to Shannon she claims he refused to write anything down and also refused to pull his mask down.

“People don’t believe, I’m deaf and I could sense and feel from him [manager] that he couldn’t believe me, he didn’t believe I was deaf because I speak so well.”

She added she was wearing a face mask, they were six feet apart and there was plexiglass in the store.

In the second part of her video, she explained how the pandemic has particularly affected deaf people and described how she was at her “breaking point.”

“No deaf person should have to go through this,” Shannon said. “I’ve been discriminated [against] this entire pandemic.”


Discrimination Part 2 💔 please watch Part 1 to get an understanding of what happened and help spread awareness for the deaf community. #pandemic

The BBC reported more than one in three deaf people have reported struggling with their mental health because of the pandemic, according to a recent report, according to the deafness charity SignHealth.

The pandemic has also resulted in cases of deaf people being discriminated against too.

Now, Shannon wants an apology from the manager who refused her service.

“I want an apology,” she cries. “What that manager did was wrong.”

Since posting her emotional video, Shannon has received nearly 3m views in total between the two TikToks, with thousands of comments supporting her.

indy100 has contacted Dunkin’ for comment.

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