He actually said “There are a thousand reasons why the clients could have reacted differently that way. It could be the work, the performance… you have no way of knowing.” For the first time in two years, I *almost* lost my cool. I wanted to grab him by the arms and shake him, scream in his face until he heard me, stress cry and scream at the sky until the world made sense. But I did not cry. That would be breaking The Rules that had kept me alive in this company for this long.