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Clara Hill
Mar 03, 2021
Man does exercise in his living room
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FitBit wearers are losing their minds over not being able to track their fitness activity, following a technical difficulty
The activity tracker’s app has been down for over four hours. The fit tech firm has been made aware of the problem and is working on solving the problem.
Problems were first reported at 12pm GMT after the app stopped being able to connect to FitBit servers making it impossible to track steps, calories and other fitness data. Those who had been logged out are unable to get back in. Instead, they are greeted with “FitBit.com is unavailable. Please try again later.” or being completely unable to see the website.
The outage saw users taking to Twitter to crack a few jokes at their expense.
So if @fitbit is down, should I even workout?— Dee Audley (@Dee Audley) 1614789633
If someone you know is low-key goin mental rn, it's probably bc their @fitbit won't sync & they have no idea how ma… https://t.co/LgUX8DSyCl— Sara Hutchinson (@Sara Hutchinson) 1614789517
@FitbitSupport did I really go on a run if my Fitbit won’t track it!!’ 😭😩😩— Cat (@Cat) 1614789240
@FitbitSupport What steps are you taking? How many steps?— Ciarán Bolger (@Ciarán Bolger) 1614789721
According to TechRadar, the problem is not universal, with certain journalists of theirs being able to use some of the app’s features.
We have identified a technical issue interrupting Fitbit services, and are working to fix it. Thank you for your patience.— Fitbit Support (@Fitbit Support) 1614784274
The solution to the problem is just waiting it out. The problem is not your device, but rather with the FitBit server. Data might not be tracking but it is still being recorded and will be uploaded when the app is back up and running as normal.
For those who really need it recognised by a platform, there’s always Strava!
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