News
Narjas Zatat
Jun 16, 2016

There’s nothing like a little retail therapy to traumatise you.
Leeds University student Ruth Clemens was left bewildered when she couldn’t fit into a pair of size 16 H&M jeans despite only being a size 14.
Clemens sent the clothing giant this scathing message on Facebook:
She also added:
I am not overweight (not that that should matter) and although I'm 5 foot 11 my body is pretty average shape-wise. It's already difficult enough for me to find clothes that fit well because of my height, why are you making jeans that are unrealistically small? Am I too fat for your everyday range? Should I just accept that accessible and affordable high street and on-trend fashion isn't for people like me?
You might recognise the top I'm wearing - it's one of yours and it's a size Medium. Sort it out would you.
The post appears to have struck a chord - it’s been shared over 10,000 times and has almost 8,000 comments as people share complaints about the company.
Having received so much attention, a H&M spokesperson responded to Clemens personally:
Hi Ruth, thank you so much for your feedback. We are sorry to hear about your experience in store recently. We always want our customers to have an enjoyable time when shopping in store and to leave feeling confident in themselves. At H&M we make clothing for all our stores around the world, so the sizing can vary depending on the style, cut and fabric. We value all feedback and will take on board the points you and other customers have raised.
Hello! We use the same size measurements around the world. The fit however can vary depending the style, cut and fabric.
This isn't the first time clothing sizes have caused problems, and last month one man took to Facebook to rant about women’s clothing sizes after trying on his girlfriend’s dress.
More: This woman silenced body-shaming trolls - in four amazing photos
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