Related video: Woman says her house was listed on Airbnb without her knowledge
A disabled host providing accommodation through the rental service Airbnb has been told to issue a refund to guests who didn’t want to touch an accessible doorbell.
Jade, who has been sharing her experience on TikTok as @ThisWorldCanBeAccessible, claimed the individuals who booked to stay in her Irish home – at €50 a night - demanded she remove “all disability aids from my own home and if not that I leave.”
“I have offered a refund if they leave, but they are saying they shouldn’t have to leave when they booked and that I am wrong for not ‘warning them’ that I have a disability,” she wrote.
In a series of follow-up posts, Jade said she was told to “hide my disability better”, that the issue concerned her flashing accessible doorbell, and that Airbnb had given her two options in an attempt to resolve the problem.
“Option one: to no longer be disabled, no longer use a disability doorbell … or, option two is to refund the guests completely, let them stay here for free and sincerely apologise for my disability doorbell.
Nightmare Airbnb guests who apparently hate disabled people
Jade also went on to list some of the shocking questions and comments made by the guests, including that disabled people “don’t understand anything”, whether they could “catch” her disability, and how she washes her sheets.
With a washing machine, obviously.
The guests left on Sunday, and in the latest update shared the next day, Jade revealed that while Airbnb’s safety team did not get back to her, their escalation team did but it “didn’t really progress anything”.
“[They] told me to be patient, that they’re looking into this [and] they are considering whether I would face further penalties,” she said.