We support the rights of customers, from veterans to people with disabilities, with legitimate needs for a trained service or support animal.
Unfortunately, untrained animals can lead to safety issues for our team, our customers and working dogs onboard our aircraft.
The changes, which will go into effect on 1 June, require at least 48 hours' notice that the animal will be flying and proper documentation to allow the airline to contact the passenger's mental health professional for confirmation.
But the airline have now clarified that procedures are in place for emergency travel booked within this notice period.
The company also said it met with a number of disability groups for input before making the changes.