Nothing makes people angrier than being denied free things, a lesson that Costa is currently learning after failing to deliver what was supposed to be free coffee.
To celebrate International Coffee Day on 1 October, the British chain had announced it would be offering free coffee from its more than 8,500 Express machines nationwide.
According to the brand, in addition to marking the holiday, it also hoped the offer would break down the “stigma” attached to self-service coffee machines - mainly that the drinks made by the machine are “clumpy” or “bland”.
Unfortunately, Costa has a new issue to contend with - as many of the Express machines have run out of coffee, milk or cups entirely. Others were dismayed to find the machines had stopped working, or needed cleaning.
On social media, customers are expressing their outrage at being denied their caffeinated beverages free of charge.
“So @CostaCoffee what happens when the machine runs out of milk at 7.30 and the guy behind the till says he doesn’t know how to change it… the cleaner does it when she comes in at 8. I was really looking forward to my coffee!” one person wrote.
Another tweeted: “Free Costa day is a great idea until they run out of cups at 7.55.”
“Typically the two machines near me were both out of order this morning and the supermarket staff weren’t interested in fixing them. I ended up in Pret instead,” someone else tweeted.