Well-known recipe box food delivery service HelloFresh is enjoyed by many at-home cooks for its versatility and cooking options. But one unfortunate customer was shocked to find that within their order box, alongside their food, was what appeared to be somebody’s urine in a Coca-Cola bottle.
In a now-deleted tweet, the image of the disturbing discovery was posted on Twitter by the customer Oliver McManus, who wrote:
“Hey @HelloFreshUK , I’ll keep it simple: why have I received someone’s bottled up piss as part of my order? Look forward to your response on this one.”
The image appeared to show a Coke bottle filled with a yellowish liquid that was reportedly found in the partially opened box that was delivered to the customer.
Speaking about the incident, McManus said: “The last thing I would want is for anyone to get sacked or in trouble as a result of this incident. It is unfortunate that it happened but I’m sure it raises some wider questions about working conditions in the UK.”
In response to McManus’s initial tweet that brought the issue to light, HelloFresh responded saying, “We truly lack the words to describe how sorry we are because of this.”
@OliverGMcManus We truly lack the words to describe how sorry we are because of this. Could you please send us a DM… https://t.co/QLCe745f5M
In response to the issue, HelloFresh told indy100:
“We are truly horrified and sorry that the customer received the offending item. Given the wholly unacceptable nature, we have investigated this situation and found that the box left our facility fully sealed, having passed all internal checks.”
They added, “We are urgently investigating how an open box with this bottle in it was delivered with our delivery partner. We have apologised directly to Mr McManus and offered an appropriate goodwill gesture. We are working hard to do everything we can to ensure that this cannot happen again.”