The Conversation (0)
Some restaurant owners simply won’t swallow bad reviews on the likes of Google and JustEat
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Let’s face it, most of us have suffered a bad experience when ordering takeaway food.
Sometimes it arrives inedibly cold, sometimes it doesn’t arrive at all, and sometimes we’re so furious we decide to take action.
Disgruntled customers flock to leave poor reviews for restaurants across a range of different sites, but these don’t always go down well with the accused.
Indeed, some restaurants simply won’t swallow the criticism, and so they hit back at their critics with searing replies.
Luckily for anyone wanting to see some of the more fiery exchanges between customer and restauranteur, there exists an Instagram account called ‘Takeaway Trauma’.
The page, which has racked up more than 119,000 followers, posts some of the more hilarious comebacks from eatery owners to angry diners.
Here, we set out some of our favourites:
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
takeawaytrauma/Instagram
And one summed up all the responses in one blunt reply:
takeawaytrauma/Instagram
In fact, some individual restaurant owners’ retorts are so jaw-dropping that they make national headlines.
Alice Cheung, the boss of Oriental Express restaurant in Pudsey, West Yorkshire, became an internet icon by making a point of personally replying to every negative JustEat critique.
While most customers award the eatery five or six stars, Cheung said back in April that she refuses to pander to the complaints of some of the “sillier” reviews.
“If you’re writing a review just be honest about the situation,” she said. "If we messed up, we’ll reply seriously. If not, expect some banter.”
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