In the video I was more upset because none [sic] of the two-hour wait, none of the discount, none of any of that. I was upset by how I was treated, as far as me being the customer and them being the business.
I don’t want to be silent about something that’s… you know, I’m a 36 year old man, I’ve lived in this community over 25 years and I don’t think that the kids after me – that maybe look like me or act like me or talk like me– should have to deal with this whenever they have to go somewhere and don’t be heard [sic].
The 5 May incident occurred, Robinson claims, when he initially ordered a pizza to be delivered to him, but it had been delivered to the wrong place. After a number of hours waiting, and assurances from an employee on the phone that he’d have money off his order, he decided to collect the pizza himself.
However, when he got to the restaurant, there were further delays and the employee didn't want to offer the discount.
Domino’s said in a statement:
The team at Domino’s is mortified by the behaviour of the employee, who has been terminated. Behaviour such as that has no place in our brand.