Some fans who were able to snag tickets during the Verified Fan presale spent hours in a queue and experienced technical difficulties when purchasing.
Others noticed that tickets purchased during the presale were being sold for hundreds of thousands of dollars on third-party retailer websites.
Swift said she is "trying to figure out how this situation can be improved moving forward" but did not offer a clear solution for those who were unable to purchase Eras Tour tickets other than, "my hope is to provide more opportunities for us to all get together and sing these songs."
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