This cafe had a tremendous response to a 1-star TripAdvisor review

Louis Dor
Wednesday 07 September 2016 10:30
news

A cafe in Stockport, has used a negative review on TripAdvisor to its advantage, by using it as a selling point.

The Nook Neighbourhood Coffee café received the negative 1-star review on the website over a bowl of porridge which was criticised as "undercooked" despite being sent back to the kitchen.

The complaint was addressed on the website...

Picture: Trip Advisor

...and also on a board outside the café, where the review was positively celebrated.

The board was posted to Instagram by a comedian, and then was the subject of a high ranking thread on Reddit.

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Aldo Calderbank, the manager, told the Manchester Evening News:

The idea was just to try and do something a bit different.

The lady's comment was quite disappointing because we try to provide the best service at all times. Seeing the comment pop up on TripAdvisor was a bit of a shame.

The café does seem to have a track record of excellent signage.

Other hits inspired by negative review include:

Free cake, unlimited refills, false advertising!

...and...

The finest (undercooked) porridge in town.

Top work.

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