"We need to downgrade you," they added as Danielle noted how confused all of them were by this.
Danielle's parents who paid for the tickets as part of a surprise engagement present, then chimed in asking why a crew member needed Mikey's seat, they were apparently informed: "They need this seat so they can sleep."
When Danielle's father asked why it was Mikey in particular that had to move, the gate super advisor shared that Mikey was "the next person on the list," but didn't show the family what list this was.
Despite calling the move "unacceptable," Mikey, Danielle and her family were told "there's nothing else we can do."
Alternative options included Mikey taking the next flight to be able to sit in first class, or, or refund him the difference between a first class and premium economy ticket.
Meanwhile Danielle noted how the gate supervisor's tone was "very pushy, not empathetic and forceful," and in the end of one the family moved to premium economy.
Heres the full stort in written format to clear up any confusion. #unitedairlines #unitedairlinestiktok
Up to now, Danielle claims that the airline has "not been given any compensation" summing up the entire thing as "beyond unacceptable."
Since posting, Danielle's videos have gone viral, gaining 7.8m, 993,000 and 160,000 views respectively.
In a statement to the Mail Online, United Airlines explained: "The seats we normally reserve for crew members to take their required rest breaks weren't working on this flight, so we unfortunately had to reassign two customers to Premium Plus rather than cancel the flight.
"We understand the customer's frustration and are refunding the price difference for their seats and giving them each a $1,500 (£1,200) certificate for future travel."
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