Nine times out of 10 the internet is a bleak place.
For example, this tweet from Italian bike manufacturer Colnago:
This, along with the bile found in the comment sections of most websites, is enough to make you want to throw your shiny smartphone in the nearest lake, smash your computer, pack up the essentials and go off and live in the woods.
But before you stock up on tinned goods and fish that tent out of your parents' loft, take time to read these sensible, grown-up and rather measured responses...
The one who fixed it
The one with a calendar
The one who is probably taking their business elsewhere