It also made reference to the “very regrettable events over the last week”.
The note reveals that the board has engaged “an independent third party firm to do a leadership and cultural assessment”. The findings of the assessment will go towards building “a long-term sustainable and positive culture at Better”.
“We have much work to do and we hope that everyone can refocus on our customers and support each other to continue to build a great company and a company we can be proud of,” the memo concludes.
The fired employees were told they would receive about a month’s pay and three months of benefits, according to NBC News.
One anonymous former employee told the network that his company-issued computer “went dark” shortly after the call.
Another former employee told The Daily Beast: “They dumped us like trash. We were there since the beginning and worked hard for the company and for our roles.”
In a letter uploaded to the company’s website on Tuesday, Garg apologised “for the way [he] handled the layoffs last week.”
He wrote: “I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better.
“I own the decision to do the layoffs, but in communicating it I blundered the execution. In doing so, I embarrassed you.
“I realize that the way I communicated this news made a difficult situation worse. I am deeply sorry and am committed to learning from this situation and doing more to be the leader that you expect me to be.”
In an email first uncovered by Forbes last year, Garg previously allegedly called his employees “dumb dolphins” who were “slow” and who were going to be eaten by “sharks.” He demanded they stop “embarrassing” him.