It was then she allegedly received a notification from Uber Eats with a cancellation fee for inconveniencing the driver. Sami subsequently contacted customer services, who said reportedly said she should never cancel orders "based on the word of your driver."
DO NOT USE UBEREATS!!!!!! 🙄🙄🙄 #greenscreen #ubereats #uber #usedoordash #doordash @ubereats
The clip was inundated with hundreds of comments, with one claiming the same happened to them through a different food delivery service. They shared how they tracked down the head of customer service on Linkedin and pleaded the case.
Another expressed how strangely common it is amongst delivery services. "That's happened twice to me now," they added.
A third said one takeaway delivery service charged them, despite delivering the food to the wrong address.
Meanwhile, one person theorised: "Maybe the driver scammed you $20 inconvenience fee instead of tip," to which Sami responded: "That's what I'm thinking. I have friends that work at restaurants that accept Uber orders and I guess drivers do it all of the time."
Uber Eats told Indy100 the company apologised to Sami, refunded her order and offered her some Uber cash as a good will gesture.
"Sorry you had this experience, we definitely let you down," the response to Sami read. "We refunded the order and sent Uber Cash to try and make this right."
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