A new poll has revealed the best and worst shops in the UK based on criteria including prices, environment, customer service and the range and quality of products.
The highest-performing retailer is on a winning streak – it also came top last year – but the lowest performing shop of 2014 doesn’t seem to have learnt its lesson. It has retained its place at the bottom of the list.
Top five stores
2 John Lewis
3 Independent DIY and decorating shops
4 = Richer Sounds
4 = Screwfix