A restaurant employee then stepped in, telling Lofthouse:
You do not talk to our guests like that. They are valued guests. Get out!
Lofthouse, who is the CEO of tech company Solid8, issued an apology to the Orosa and Chan families in the local press. He told ABC7 News:
My behaviour in the video is appalling. This was clearly a moment where I lost control and made incredibly hurtful and divisive comments. I would like to deeply apologise to the Chan family. I can only imagine the stress and pain they feel.
I was taught to respect people of all races, and I will take the time to reflect on my actions and work to better understand the inequality that so many of those around me face every day.
Raymond Orosa responded by saying he did not believe in the sincerity of Lofthouse's apology.
He's just saving face. I think he really meant what he said and what he did.
He added that he does forgive Lofthouse and hopes such an incident never happens to his family or anyone else again.
Lofthouse deleted all of his social media channels including LinkedIn as outrage at his racist tirade built online.
A Basingstoke-based consultancy business also named Solid8 have received numerous complaints following the incident, but stressed that their shared name is coincidental and they are in no way affiliated with Michael Lofthouse or the US tech company Solid8.
Solid8 and its affiliates have not yet commented on the incident.