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Working a customer service job can be the pits. You get little no to respect.

The hard work you do gets overlooked and you often have to bend over backwards for an annoying customer who doesn't bat an eyelid to your efforts (none of this is based on personal experience, honestly).

Sometimes, in these roles, you have to savour the brighter moments - and when they are as good as what customer service specialist, Ryan Shipley experienced recently, you'll be sure to remember them for years to come.

During a routine call to a client, Ryan noticed that something was a little different and more peculiar than that he is used to.

You see, the 73-year-old woman on the other end of the line was an avid World of Warcraft gamer, who would take his call until she completed the raid that she was currently involved in.

So, Ryan, being a decent person, did hold for 30 minutes until she returned to the phone. When she did they had the most wholesome and heartwarming conversation imaginable.

You can read their full back-and-forth in the Facebook post below:

If you don't want to click on the link here is the full transcript:

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